Terms + Conditions

Token is an American luxury furniture studio devoted to innovative designs, meticulous craftsmanship, and the highest quality materials.

WARRANTY

Token is dedicated to delivering exceptional service and products. Token warrants that its products will be free from defects in material and workmanship when properly installed and under normal use and service for one year from the date of purchase. If there is a defect in craftsmanship it must be reported within 14 days upon receipt and we will evaluate on a case by case basis at our sole discretion. We will not be responsible for third party repairs unless agreed to in advance in writing.  This warranty does not extend to damage resulting from shipping, accident, misuse, tampering, alteration, or neglect, nor does it apply to unauthorized repairs. If damage has occurred in shipping, all original packaging must be retained and documented by the receiver.  

PRICING

All quotes and invoices issued are valid for 30 days.  All prices are in US dollars.

PAYMENT

Payment in full is required before production begins.  All orders over $5,000 require a 50% deposit to initiate design & production and balance is due prior to shipment release.

LEAD TIMES

Lead times are based on our production schedule and may vary. Production of an order begins only once payment is received and processed. Orders will ship only when the invoice is paid in full. Please inquire if expedited options are available for your order.  

TRADEMARK & COPYRIGHT 

The images and designs shown on www.tokennyc.com and those that belong to Token are original to and valuable assets of Token  We protect and defend our work including but not limited to drawings, designs, blueprints, text, photographs, web content, logos, marketing material, product and packaging design. Unauthorized use of copyright material is strictly prohibited.

PAYMENT TERMS

Checks payable to Token. Check or electronic bank transfer are our preferred methods of payment.  All orders are non-returnable and non-refundable.

RETURNS

All sales are final. Token does not offer returns, refunds or exchanges. Be sure to inspect your order immediately upon receipt. If you have concerns about the product you receive, please contact us at sales@tokennyc.com within 24 hours and we will evaluate each request on a case by case basis.

CARE AND MAINTENANCE

Carefully review care and maintenance instructions for your specific product. We are not responsible for damage due to improper care, maintenance, or alteration of our products as these may void product warranty.